Privacy Policy

GIANA Insights Ltd is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and company details when you fill out forms on our website or book a consultation.
  • Usage Data: Information about how you use our website, including pages visited, time spent on pages, and links clicked.
  • Technical Data: IP address, browser type, operating system, and device information.
  • Cookies: We use cookies to enhance your experience on our website. You can control cookies through your browser settings.
  • Calendly Data: When you book a consultation through Calendly, we receive the information you provide to Calendly, such as your name, email address, and the date and time of your appointment.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and improve our services.
  • To respond to your inquiries and provide customer support.
  • To personalize your experience on our website.
  • To send you information about our services, updates, and promotional offers (with your consent).
  • To analyze website usage and trends.
  • To schedule and manage consultations booked through Calendly.

3. Legal Basis for Processing

Our legal basis for processing your personal information includes:

  • Your consent (e.g., when you subscribe to our newsletter).
  • The necessity to perform a contract with you (e.g., to provide our services).
  • Our legitimate interests (e.g., to improve our website and services).
  • Compliance with legal obligations.

4. Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

  • Service Providers: Third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., hosting providers, analytics providers, Calendly).
  • Business Partners: Partners who collaborate with us to provide AI solutions and services.
  • Legal Authorities: When required by law or to protect our rights.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption of data in transit and at rest.
  • Secure server infrastructure.
  • Regular security assessments and audits.
  • Employee training on data protection practices.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Restriction: You have the right to request that we restrict the processing of your personal information.
  • Portability: You have the right to request that we transfer your personal information to another organization.
  • Objection: You have the right to object to the processing of your personal information.
  • Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at: [Insert Contact Information]

8. Cookies

We use cookies to enhance your experience on our website. Cookies are small text files that are stored on your device. You can control cookies through your browser settings. Please see our Cookie Policy for more information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party websites you visit.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside of the UK. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page, and the revised Privacy Policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have any questions about this Privacy Policy, please contact us at: [Insert Contact Information]

13. Data Protection Officer

GIANA Insights Ltd has appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection practices. You can contact our DPO at: [Insert DPO Contact Information]

14. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your data protection rights. The supervisory authority in the UK is the Information Commissioner’s Office (ICO).